How long your build takes, how it gets to you, and what's covered once it arrives.
Standard orders are assembled and ready to ship in 2–3 weeks, depending on the current queue. Selecting Rush Order in the configurator moves your table to the front of the assembly queue for an additional surcharge, typically cutting lead time to 5–7 business days. Exact dates are confirmed after your order is placed.
Tables ship via LTL freight carrier to commercial addresses in the contiguous United States. Every table ships fully assembled on its own pallet. Freight shown in the configurator and at checkout is an estimate based on the ship-to ZIP code you enter, rated curbside with no accessorial services unless you select them. Final freight is confirmed against your actual delivery address before your order ships.
You are responsible for providing a complete and accurate delivery address, including the correct ZIP code, and for telling us whether the delivery site is commercial with a loading dock or forklift. Freight is quoted from the information you provide. If the actual delivery address, ZIP code, or site conditions differ from what you entered, we will re-rate freight and contact you with the corrected amount before shipping. Any difference is due before your order ships, and we may withhold shipment until it is paid or, at your option, cancel the order and refund the purchase price less any assembly already completed. If the corrected freight is lower, we refund the difference.
Freight carriers bill additional fees for services discovered at delivery rather than declared at booking — liftgate service, residential or limited-access delivery, address correction or reconsignment, redelivery after a missed appointment, inside delivery, and storage or detention. Where such fees result from information you provided or from conditions at your delivery site, they are your responsibility and will be invoiced to you at the carrier's rate. Selecting the correct delivery options at checkout is the way to avoid them.
If a shipment is refused, cannot be delivered as addressed, or goes unclaimed, you are responsible for the original freight, any return freight, and any carrier storage charges incurred. Because tables are custom-assembled, a refused or undeliverable shipment is not a return: we will hold the table for 30 days pending your instructions and re-ship it once corrected freight is paid. Product not claimed within 30 days may be treated as abandoned, and no refund of the purchase price will be due.
Inspect your table upon delivery. If any part arrives damaged, contact us within 5 business days with photos of the damage and packaging — we'll ship replacement parts at no cost.
Because every table is custom-assembled to your exact configuration, orders cannot be cancelled or returned once assembly has started. Orders may be cancelled or modified free of charge within 24 hours of purchase, before assembly begins.
All aluminum frames are covered by a 5-year structural warranty against manufacturing defects. Surface panels carry a 1-year warranty against cracking or delamination under normal use.